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Consumer Protection
Unity Link Financial Services have been registered with the UK's Financial Services Authority since November 2009 as an 'Authorised payment institution' and were one of the first Money Transfer Companies in the UK to achieve registration which provides you the customer with security and peace of mind when sending money through Unity Link. You can find more information about the FSA at http://www.fsa.gov.uk/
CLICK HERE to view a copy of Remittances Customer Charter Document. (you will need an adobe reader to view this document)
Financial Ombudsman Service (FOS)
The FOS is an independent and government-backed service designed to help retail consumers and small commercial businesses (annual turnover of less than £1million) who find themselves in a dispute with a financial organisation such as us.
It is a free service and it can be contacted at any point in a dispute providing the complainant has first contacted the financial organisation with whom the dispute relates to. Most cases are resolved within a 6-month period however some inevitably take longer (depending on the nature and complexity of the case).
The FOS can consider complaints about a wide range of financial matters - from insurance and mortgages to savings and investments. They are not a regulator or trade body or a consumer champion - their role is to take an objective standpoint and help settle disputes.
Consumers do not have to accept any decision made by the Financial Ombudsman and at all times the consumer has the right to seek redress in a court should they so wish. However if the Ombudsman decision is accepted by the complainant then it is binding both the firm and the complainant.
To contact the FOS, consumers should write or telephone or email their situation to:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone No.: 0845 0801800
Email address: Complaint.info@financial-ombudsman.org.uk
More information on the FOS can be obtained by visiting www.financial-ombudsman.org.uk or by downloading the booklet entitled "Your complaint and the ombudsman" from this website.
